Frequently Asked Questions

Quick Answers to Common Questions About Our Services

Find comprehensive answers about Ofsted registration, compliance support, training programs, and advisory services for children's social care providers.

HELP CENTER

Support & Help

Getting assistance and resolving issues.

How do I contact customer support?

Use the Contact Us page or email support directly. We aim to respond to all inquiries within 24 hours.

What information should I provide when contacting support?

Include your account email, phone number, and detailed description of the issue with any relevant transaction IDs or screenshots.

Can I get help building my network?

Yes, we provide resources and guides on effective network building. Contact support for additional training materials.

What if I have a dispute with a commission?

Contact support with transaction details. We'll review the commission calculation and network structure to resolve the issue.

How do I report a bug or technical issue?

Report bugs through the support section with details about the issue, device information, and steps to reproduce.

Is there a user guide or tutorial?

Yes, access our help center for step-by-step guides on using all platform features.

Can I suggest new features?

Absolutely! We welcome feedback and feature suggestions through our support channels.

What if my question isn't answered here?

Contact our support team with your specific question. We're here to help with any issues or inquiries.

Still need help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues.